Call Us on:

020 8253 1264

Support

How we can help you along the way.


We do not just provide your solution and then leave you to it. We continue to support you as your business grows so contact us to find out the right support plan for you.



Building long-lasting relationships is something we feel strongly about. The right support is considered from the start of all projects and not as an after thought at the end. Our excellent SLA's ensure you have complete peace of mind. We are committed to providing support to all users through our free online support resources and a full range of commercial options. To use our Free IT Support system, call us to open a new ticket today or just click live chat above.



IT Services:



We cover a large area of preventative maintenance, from scheduled repairs and upgrades of vital computer software applications and hardware peripherals to the re-installation and set-up of any damaged or faulty computer systems.



We are specialists in the following areas:



Technical Support:


  • Emergency Service (3-5 working days call out)


  • Standard Service (5-7 working days call out)


  • Hardware and Software recommendation


  • General Support and Advice


  • In-House Estimation


  • Onsite Estimation


Operating Systems:


  • Windows 98, 2000, Windows XP


  • Windows Vista, Windows 7


  • Linux Ubuntu


  • Mac OS


Hardware/Software


  • Desktop, Laptop and Net Books repair and maintenance


  • Custom built PC tailored to suit your business


  • New PC Set-up (Installation and Configuration of a new Computer System)


  • Hardware and Software Upgrades


  • Hardware Installation and Configuration


  • Software Installation and Configuration



  • Diagnostics, Troubleshooting and Repairs


  • Virus Detection, Removal and Protection


  • Spyware Removal and Prevention


  • Data Loss Prevention


  • Data Backup and Recovery


  • Network Installation and Configuration


  • System Back-up and Disaster Recovery


  • PC and Network Virtualization Programs (VM Ware, Virtual Machine, Virtual Box)



  • Preventative Maintenance to stop things going wrong


  • OTDR, Multi Meters, Cable Testers, Toner Probe, Certifiers, Crimpers, Snips


  • UPSs, PSUs, Surge Protectors, Anti Static Mats and Wrist Straps


  • CPUs, Hard Drives, DVD/ Drives, Memory Modules


  • Mother Boards, Riser Cards, Graphics Cards, Sound Cards


  • Laptops, Docking stations, Projectors, Printers, Scanners


  • VGA, DVI, HDMI, Display Port Cables


  • Ethernet, Coaxial, Fibre Optic Cables


  • USB, Firewire Serial, Parallel, Cables


  • Wireless Access Points, Repeaters


  • Computer Cooling Systems


  • Microsoft Terminal Services Client (MSTSC), Remote Desktop


  • Network and Host Based Firewalls


  • Windows Command Line Utility


  • Mac Drive, Partition Magic


  • Virtual PC, Virtual Server


  • Windows NT Backup


  • Microsoft Office


  • Anti Virus Tools


  • CPU-Z, Sandra


  • Malware Tools




"Jude, sister Gerhet and myself would like to let you know of our appreciation for your computer class. You explained every aspect clearly and it was very informative. You are a very patient teacher and we wish Joseph Media every success for the future."

Joy Nichols, Learner.

Contact us today to discuss your project requirements

Everyone is unique. We do not have a one-size fits-all approach to web design and development. We need to understand exactly what you want first before we can set a price.